60 Day Promise Policy

 

We are confident you will LOVE IT. If you are not 100% satisfied for any reason, we offer a money back guarantee on any item purchased from us within 60 days. Simply return the unused portion for a full refund.

 

Contact our Customer Wellness Team customerservice@Kal.com

 

For online orders, the product ship date is the date of purchase. Shipping and handling charges are non-refundable. Only one opened package of any product in a shipment is eligible for return. All others of the same product must be in unopened and original condition to receive a full refund. Your refund will be processed based on your original form of payment. Damaged items may only be eligible for partial refund or merchandise credit. Proof of purchase may be required. Available to U.S. customers only. Not available for wholesale or business accounts. Please note that all returns valued at $500 or more are subject to a 20% restocking fee. We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements or constitutes an abuse of the 60 Day Love It Promise. For returns via mail, carefully package the product, include a copy of the receipt, pay for the cost of return shipping, and we must physically receive the return within the 60 day period. You may mail the product and receipt to:

 

Wellness Returns
1777 Sunpeak Drive
Park City, UT 84098